Question 1

How do I become a patient at MOKSCARE?

Accepted Answer

Getting started is simple. You can call our office, submit a request through our website, or use our online portal to request a new patient appointment. Our team will guide you through the intake process and answer any questions you have.

Question 2

Do I need a referral to be seen?

Accepted Answer

In most cases, no referral is required — you are welcome to schedule directly with us. However, some insurance plans do require one, so we recommend confirming with your insurance provider beforehand. Our team is happy to help you figure out what's needed.

Question 3

How soon can I get an appointment?

Accepted Answer

We offer timely scheduling with same-week availability for many patients. Our goal is to minimize wait times and connect you with care as quickly as possible. Urgent concerns are prioritized.

Question 4

Are you currently accepting new patients?

Accepted Answer

Yes, we are accepting new patients at most of our locations. Please contact our office for current availability and to schedule your first appointment.

Question 5

What should I bring to my first appointment?

Accepted Answer

Please bring a valid photo ID, your insurance card, a list of current medications (including dosages), any relevant medical or psychiatric records, and completed intake forms if they were sent to you in advance. Arriving 10–15 minutes early is recommended.

Question 6

What can I expect during my first visit?

Accepted Answer

Your first appointment includes a comprehensive evaluation where your provider will discuss your symptoms, medical history, and treatment goals in detail. There is no rush — this visit is designed to help us understand your unique needs so we can develop the right care plan for you.

Question 7

Will I need to complete forms before my appointment?

Accepted Answer

Yes. New patients are asked to complete intake paperwork prior to their first visit. These forms may be sent electronically through our patient portal or provided upon arrival. Completing them in advance helps ensure your appointment time is used most effectively.

Question 8

Can I schedule an appointment for a family member?

Accepted Answer

Yes. You may schedule on behalf of a family member. For minor children, a parent or legal guardian must be present for the appointment and will need to complete consent forms prior to the visit.

Question 9

Can I transfer my care from another provider to MOKSCARE?

Accepted Answer

Absolutely. We welcome patients transitioning from another provider. Please bring your current medication list and any available records from your previous provider. We will work with you to ensure continuity of your care.

Question 10

What are your office hours?

Accepted Answer

Our office hours vary by location. Please contact your nearest MOKSCARE location or visit our website for current hours. Telehealth options may extend access beyond standard office hours.

Question 11

What is your cancellation policy?

Accepted Answer

We ask that patients provide at least 24 to 48 hours' notice if they need to cancel or reschedule. This allows us to offer the time to other patients in need. Please contact our office as soon as possible if you are unable to make your appointment.

Question 12

What if I am running late?

Accepted Answer

Please call our office as soon as possible if you are running late. Depending on how late you arrive, we may need to shorten your visit or reschedule to ensure all patients receive adequate care time.

Question 13

Is there a fee for missed appointments?

Accepted Answer

Appointments missed or cancelled without sufficient notice may be subject to a no-show or late cancellation fee. Please refer to your patient agreement or contact our office for details specific to your location.

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Frequently Asked Questions